Office Closures
Christmas Eve & Day : December 24th and 25th
New Years Eve: December 31st
New Years Day: January 1st
Maintenance Emergencies
If you have a maintenance emergency, please call 940-765-3133. If it is not an emergency, please place a work order through your tenant portal.
Maintenance emergencies are:
- Major Water Leak (shut off water immediately)
- Heat is out and it is below 55 degrees
- AC is out and it is above 85 degrees
Enjoy a Safe Holiday Season
Decorate Safely
Decorating is one of the best ways to get in a holiday mood, but emergency rooms see thousands of injuries involving holiday decorating every season.
When decorating follow these tips from the U.S. Consumer Product Safety Commission:
- Keep potentially poisonous plants – mistletoe, holly berries, Jerusalem cherry and amaryllis – away from children.
- If using an artificial tree, check that it is labeled “fire resistant”.
- If using a live tree, cut off about 2 inches of the trunk to expose fresh wood for better water absorption, remember to water it and remove it from your home when it is dry.
- Place your tree at least 3 feet away from fireplaces and other heat sources, making certain not to block doorways.
- Avoid placing breakable ornaments or ones with small, detachable parts on lower tree branches where small children can reach them.
- Only use indoor lights inside and outdoor lights outside and avoid using a ladder for risk of fall and/or injuries.
- Replace light sets that have broken or cracked sockets, frayed or bare wires, or loose connections.
- Follow the package directions on the number of light sets that can be plugged into one socket.
- Never nail, tack or stress wiring when hanging lights and keep plugs off the ground away from puddles and snow.
- Turn off all lights and decorations when you go to bed or leave the house.
Watch Out for Fire-Starters
Candles and Fireplaces
Use of candles and fireplaces, combined with an increase in the amount of combustible, seasonal decorations in many homes during the holidays, means more risk for fire. The National Fire Protection Association reports that one-third of home decoration fires are started by candles and that two of every five decoration fires happen because the decorations are placed too close to a heat source.
- Place candles where they cannot be knocked down or blown over and out of reach of children.
- Keep matches and lighters up high and out of reach for children in a locked cabinet.
- Use flameless, rather than lighted, candles near flammable objects.
- Don't burn trees, wreaths or wrapping paper in the fireplace.
- Use a screen on the fireplace at all times when a fire is burning.
- Never leave candles or fireplaces burning unattended or when you are asleep.
Turkey Fryers
Be alert to the dangers if you're thinking of celebrating the holidays by frying a turkey. The Consumer Product Safety Commission reports there have been 154 turkey-fryer related fires, burns or other injuries since 2004, with $5.2 million in property damage losses have resulted from these incidents.
NSC discourages the use of turkey fryers at home and urges those who prefer fried turkey to seek out professional establishments or consider using an oil-less turkey fryer. If you must fry your own turkey, follow all U.S. Fire Administration turkey fryer guidelines.
Holiday Online Security Tips
Scammers are becoming increasingly sophisticated, and we want to make sure you’re equipped with the resources and information you need to stay safe online.
Here are some best practices for cyber security:
- If you receive an email or text message asking you to update payment or bank account information, contact the sender in question via phone
- Double check the email sender address being used
- Never share your two-factor code
- Never tell anyone your password
- Regularly review audit and history logs to help identify suspicious activity
- Always read emails sent from 3G Properties Group and AppFolio, such as alerts about account changes or password resets. Call us to verify as soon as you see anything suspicious: 940-262-0091 ext. 3
Strong Passwords are the key to fighting online fraud. With the holidays fast approaching and social distancing restrictions in place, many of us may find ourselves gift shopping online more often this year.
Before you shop and access accounts at your favorite stores, it's a great time to review and update your passwords to ensure you remain safe this season.
Here’s four easy ways to keep your passwords safe:
- Create strong, secure passwords. Use a combination of lowercase and uppercase letters, numbers and special characters.
- Don’t share your passwords. If you must share your passwords, be sure that you change them immediately after they have been used.
- Change passwords regularly. We know you’ve heard this before, but a good rule of thumb is to change passwords every 90 days.
- Take advantage of a password manager — a great alternative to writing your passwords down or keeping them on your phone. Click here for some suggestions: https://www.top10cybersecurity.com/password-manager
Tips & Reminders
- Maintenance requests MUST be in writing so please use your tenant portal. Photos can also be uploaded to support your maintenance requests.
- Report any leaks so minor problems don’t turn into major ones.
- Per your Lease Agreement, all tenants and occupants 18 years and older need their own separate Renter’s Insurance Policy or on a combined policy naming all tenants and occupants as insureds. 3G Properties Group should be named on your policy as an “additional interest” so your insurance company will automatically send us your proof of insurance and any changes or updates. If all tenants are not named on the insurance policy or we do not have a copy of your policy on file, there is a mandatory $12.50 landlord’s liability insurance policy charged to your rental property each month to be included in your rent payment. Tenant’s personal property is not protected unless Tenant has their own RENTERS INSURANCE.
- DUE TO LIABILITY, UNDER NO CIRCUMSTANCES SHOULD ANY TENANT OR OCCUPANT ACCESS THE ATTIC OF THE PROPERTY FOR STORAGE OR ANY OTHER PURPOSE. You are not allowed to change your AC filters if they are located in the attic space or above 6 feet from the ground.
- No temporary or above ground pools of any kind or trampolines are permitted on the property per your Lease Agreement, paragraph 12D.
- Tenant must kennel or crate pets whenever landlord or landlord’s representative will be on property for a scheduled appointment.
- If you have an addition to your family, i.e. new baby, please let us know so we can add them as occupants. We will need their name and date of birth. Any occupants 18 or older are required to complete a rental application for approval.
3G Properties Group is wishing you and your families a healthy and safe Holiday Season and New Year!
3G Properties Group wants to be your full-service Realtor ® . We assist clients with purchasing and selling their homes in addition to our Property Management services. We can put you in touch with one of our preferred lenders when you’re ready to step into home ownership.
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